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Return Policy

Routerbiz strives to make customer's journey as smooth as possible right from purchasing any goods to receiving. In spite of all efforts and diligence, sometimes something might go wrong and you may wish to return the product. In this case, kindly raise an RMA (Return Merchandise Authorization) request by agreeing to the terms and conditions below.

 

This document explains our policies in all such situations. Please read the terms listed below.

 

Please be informed that any discrepancies between your order and the goods received must be notified within 2 days of receipt of the items.

 

Cancelation Policy

If customers wishes to cancel a web order there will be no charge for doing so if you email us, quoting the order reference number or your PO number, before the item is delivered. Otherwise a re-stocking fee of 25% will be applied.

 

If the item has already been delivered, then the best advice is don’t open the shipment when it arrives. Customers may then arrange for the shipment to be returned to us within 7 days of the goods arrival. Please ensure that your item is adequately re-packaged, please using the original box, otherwise a re-stocking fee of 25% may be applied.

 

The goods must be unused and received by us in a resalable condition including all accessories, packing etc. within 14 days of the goods being signed for by the customer. You will be required to organize and pay for the return delivery and you should arrange insurance against loss or damage to the goods while in transit otherwise lost goods liability would be yours.

 

Please note: Not all orders are returnable. For regular/popular models, cancel or return are acceptable.

But for device pre-order or customized directly from manufacturers are non-cancellable and non-returnable orders.  

 

Non-Faulty Return and exchange Conditions

All Non-Faulty products purchased at Routerbiz cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only. Please refer to our Sales Terms and Conditions for full policies.

 

Faulty Items under Warranty

Please reference our warranty conditions, https://routerbiz.com/warranty

If you encounter a defect device, please raise an RMA request by agreeing to the terms and conditions below. You will need to offer our order number, the date of purchase, and the serial number of the defect item. Once we have confirmed that the defect product is still under warranty, one of our engineers will try to resolve your problem over the phone or via remote access firstly.

 

If the problem persists, an RMA Number will be issued, and you will need to follow our standard RMA procedure. Once the item has been returned, it will be send to manufacturer by us, manufacturer will repair or replace it when official testing process passed.

 

RMA Procedure

 

Please raise an RMA request by agreeing to the terms and conditions below. This is required for the return of all items to our warehouse regardless of the reason for return

Items should be returned in their original condition. All accessories, manuals, software, and warranties should also be enclosed in their original packaging and should be undamaged.

Once you have received your RMA number, securely repackage the items in the same way they were sent to you (ideally inside the original outer box). If the original box is marked or damaged in any way, a restocking fee of 25% may be applied

Do not write directly on the original box/packaging

Ensure the package has the RMA number clearly visible on the outer box, otherwise the package will not be accepted

Using a label, ensure our full address is clearly displayed on the outside of the package –

Once goods have been received and tested, we will return the replacement item to you within 20 days of receipt of the faulty item

Please note that any discrepancies between your PO and the goods received must be notified within two days of receipt of the items

 

Goods Damaged in Transit:

 

If goods are visibly damaged & device Squeezed on receipt, please reject to sign it and take photos.

it is very important for us to request express / carrier for compensation. Please contact us immediately at live chat or email. If items were damaged in transit, we request that you report it to us ASAP in the same day of arrived.

 

The following reasons can invalidate replacement of the hardware, pls avoid it :

 to abnormal wear and tear

 if the product has been mistreated or mishandled

 if the product has been improperly installed or configured

 if the product has been subject to an accident

 if the product has been subject to lightning, power surges or incorrect electrical voltage

 if the product has been modified."

 

Routerbiz reserves the right to charge 25%-50% restocking fee if:

 

There is any damage to the original packaging

There are missing components or accessories

For any further questions or queries, please contact us by live chat or email.

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